Orders need to be emailed to email@example.com 24 hours (Monday – Friday), prior to required delivery. Due to the presence of wheat and nuts in our kitchen we cannot guarantee the absence of contamination in any of our dishes.
Last minute requests/amendments will be dealt with as effectively as possible. Kudos Delivered will accommodate the best we can although it may not always be possible due to the nature and constraints of our business.
You must give 48 working hours’ notice for cancellations. We will only accept written cancellation notices. Failure to do so will result in the full price being charged.
Our office hours are 8.30am – 5.30pm Monday to Friday, please contact us between these times should you wish to speak directly to a member of our team.
Our company policy states that all hot food needs to be consumed within two hours of leaving the oven. Cold food is be consumed within four hours if not refrigerated once delivered to site. Kudos Delivered will not be liable for food consumed after this time.
Kudos Delivered will not be liable for any loss due to any circumstances which include, but not exclusively, breakdown of machinery, failure of supply of electricity or other utilities, leakage of water, fire, flood, explosion, strike or labour dispute, external road or building works, Government restrictions, Force Majeure, act of terrorism or any circumstances outside the control of Kudos Delivered which may result it in being unable to perform its obligations.
No liability is accepted for loss, damage or consequential loss, except to the extent required by law caused by Kudos Delivered failing to perform its obligations (whether that failure is due to negligence on the part of Kudos Delivered its officers, employees or due to other causes), but nothing herein shall exclude Kudos Delivered obligation to pay compensation for death or personal injury as required by law.
Any feedback must be received by Kudos Delivered in writing not more than 48 working hours following delivery of the order to the Managing Director, 13 Bishopsgate, City of London, Greater London EC2N 3BA.
VAT is applicable for all quoted prices at the statutory rate. All prices are quoted excluding VAT.
Prepayment will need to be received at least 24 hours before delivery. If Kudos Delivered have not received full payment, the order will not be honored and you will be liable for full cancellation charges.
If your event or catering delivery is confirmed less than one (1) month before date of delivery, then Kudos Delivered will raise an invoice requiring full payment of all monies due (non-refundable), to be received seven (7) days before the event or catering delivery date. If you have an account with us, the full invoice will be raised 24 hours before the event which cannot be altered (non-refundable).
If the event or catering delivery is confirmed more than one (1) month before delivery or event date, then Kudos will raise an invoice equaling 50% of the value of the order. This invoice (deposit invoice) must be paid within seven (7) days of the invoice. The balance of the monies due will be due (the final 50%) in cleared funds seven (7) days before the event or catering delivery date.
Our customer service team will contact you regarding payment. Credit terms can be arranged. This will take approximately 10 days and will need you to complete our credit application and return to us for approval.
Our terms of business require payment within 7 days of the date of the invoice. Kudos Delivered reserves the right to charge two percent above the RBS base rate on all overdue invoices.
If you do not hold credit terms with us you will be asked for payment before your delivery is made.
We accept all major credit cards. Please note that a four percent surcharge to cover administration expenses and charges made by the credit card company will be added to all credit card payments.
We will also accept cleared funds via BACS or CHAPS or a cleared cheque. Please note, we do not accept American Express as a form of payment.